Candidate Conduct & Appeals
These policies apply to TrustCrypto Institute assessments. They are designed to protect exam integrity, ensure consistent outcomes, and support public verification.
- Assessment: any TrustCrypto Institute exam, scenario, proctored sitting, or verification step used to determine certification outcome.
- Misconduct: any action that compromises integrity, including unauthorised assistance, impersonation, content leakage, or tampering.
- Administrative error: an Institute process issue that materially impacts a candidate’s outcome (e.g. identity verification failure, platform error, timing fault, or clerical mistake).
Timelines may vary where required to protect integrity, obtain evidence, or support due process.
- Candidate response requested during an investigation: typically within 10 days
- Appeals submission window: within 21 days of the decision being issued
- Appeal review target: typically within 21 days of receipt (where practicable)
Candidates must not engage in impersonation, collusion, unauthorised materials, device tampering, or any behaviour intended to compromise exam integrity.
- Identity fraud or third‑party sitters
- Collusion, coaching, or live assistance
- Unauthorised materials (notes, secondary devices, recordings)
- Attempts to access, copy, or disclose exam content
- Harassment, threats, or abusive conduct toward proctors or staff
Misconduct may result in disqualification, invalidation of results, withholding of certification, status changes (Active, Lapsed, Revoked), and restrictions on future sittings.
- Initial review of logs, proctor reports, and relevant evidence
- Administrative hold may be placed on results pending review
- Candidate may be asked for an explanation (typically within 10 days)
- Decision recorded with rationale and evidence summary
- Where applicable, the candidate may appeal per the Appeals policy below
- Warning or formal notice
- Result invalidation or re‑sit requirement
- Temporary bar from sittings
- Withholding of certification
- Revocation of certification and public status update
Resit availability, timing, and limits are set per program. Candidates should refer to the relevant certification page for program-specific assessment information.
- Resits may be subject to waiting periods to protect integrity
- Resit fees may apply and vary by program
- Repeated unsuccessful sittings may require additional verification steps
Appeals may be submitted where a candidate believes an administrative error materially affected the outcome. Appeals do not re-mark subjective judgement beyond published marking rules.
- Submit by email to appeals@trustcrypto.co.uk
- Include your full name, exam date, and certificate ID (if issued)
- Describe the alleged administrative error and why it materially affected the outcome
- Attach any supporting evidence (screenshots, communications, documentation)
- Appeals should be submitted within 21 days of the decision being issued
- Appeal rejected (original decision upheld)
- Administrative remedy (e.g. re‑sit offered where justified)
- Correction of administrative record where appropriate
To the extent permitted by law, the Institute is not liable for indirect, incidental, or consequential losses arising from examination delivery, delays, or administrative actions taken in good faith to protect exam integrity. Nothing in these policies limits liability where unlawful to do so.
The Institute may take proportionate administrative actions to maintain integrity and public trust, including investigation holds and certification status changes based on documented evidence.
- Active: in good standing
- Lapsed: renewal requirements not met
- Revoked: certification removed due to serious breach or misconduct
- Confirmed examination misconduct (including impersonation or collusion)
- Material misrepresentation in identity or eligibility information
- Serious breach of professional expectations tied to certification standing
- Failure to comply with investigation or verification requests
- Notice of concern and summary of evidence (where appropriate)
- Opportunity to respond within a defined period (unless integrity risk requires immediate action)
- Decision recorded with rationale and status updated in the public verification registry
- Right of appeal for administrative error or procedural unfairness
The Institute processes candidate data for assessment delivery, identity verification, integrity review, certificate issuance, and public verification. Public verification is limited to information required to validate certificate status.
These policies are governed by the laws of England and Wales.
- Policy updates: the Institute may amend these policies to maintain integrity, align to Institute standards, or address operational changes.
- Severability: if a provision is found unenforceable, the remaining provisions remain in effect.
- Communications: candidates are responsible for ensuring their contact details remain accurate.
Review Institute-level examination governance.