Terms of Service

Last updated: 12 February 2026

These Terms of Service (the “Terms”) govern your access to and use of the TrustCrypto Institute website, certification programmes, examination portal, candidate dashboard, tools, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. For the purposes of these Terms, “TrustCrypto”, “we”, “us” or “our” refers to TrustCrypto Institute, and “you” or “your” refers to the individual user of the Services.

Article 1 - Definitions

1.1 "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with TrustCrypto. For the purposes of this definition, "control" means direct or indirect ownership of more than fifty percent (50%) of the voting interests of the relevant entity.

1.2 "Applicable Laws" means all laws, regulations, statutes, directives, orders and decisions of any governmental, regulatory or judicial authority having jurisdiction over the Services and your use of them.

1.3 "Customer" means an individual who accesses or uses the Services, including any person who registers an account on TrustCrypto.

1.4 "Customer Data" means any information provided by you to us or generated through your use of the Services, including personal information, account details, preferences, and usage data.

1.5 "Customer Content" is a subset of Customer Data and refers to any text, messages, posts, images, videos, files or other material that you upload, submit or transmit through the Services.

1.6 “Candidate” means an individual enrolled in one or more TrustCrypto certification programmes who has purchased an exam entitlement.

1.7 “Services” means the TrustCrypto Institute website, certification programmes, examination portal, candidate dashboard, study materials, educational content, tools, calculators, the public certificate registry, and the advisor directory made available through trustcrypto.co.uk and any related domains or subdomains we operate from time to time.

Article 2 - Customer Account Information

2.1 Account information. To use certain parts of the Services, you may be required to provide accurate and complete information about yourself and keep that information up to date. You are responsible for maintaining the confidentiality of any login credentials associated with your account and for all activities that occur under your account.

2.2 Prohibition on sharing. You must not share your account or login credentials with any other person, or otherwise allow any other person to access the Services through your account, unless we have expressly agreed in writing.

Article 3 - Ordering and Accessing Services

3.1 Use of Services. Certain tools, calculators, study materials, certification programmes or other features may be provided on a free or paid basis. Any order or one-off purchase made via the Services will be subject to the pricing and commercial terms displayed at the point of purchase.

3.2 Certification purchases. When you purchase a certification programme, an exam entitlement is created for you. You will receive a welcome email containing a unique onboarding link. By completing the onboarding process and acknowledging the terms, you gain access to study materials, the candidate dashboard, and examination scheduling. Completion of onboarding constitutes access to programme resources for the purposes of refund eligibility.

3.3 No guarantees. TrustCrypto does not guarantee that any particular advisor, product, return or outcome will be available through the Services. Certification does not guarantee employment, professional recognition by third parties, or any specific career outcome. All Services are provided on a professional development and informational basis and are subject to change or withdrawal at our discretion.

Article 4 - Services and Disclaimers

4.1 Professional standards body. TrustCrypto Institute is an independent professional standards body offering certification and continuing professional development. We are not a regulated investment advisor, broker, or tax advisor. Nothing in the Services constitutes legal, tax, investment or other regulated financial advice, and no content should be relied upon as a recommendation to buy, sell or hold any asset.

4.2 "As is" / no warranty. The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by Applicable Laws, we disclaim all warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

Article 5 - Acceptable Use

5.1 Prohibited uses. You must not use the Services in any way that is unlawful, fraudulent, misleading, abusive, harassing, defamatory, hateful, or otherwise objectionable. You must not upload or transmit any malware, spam, or other code that could damage or interfere with the Services or other users.

5.2 No reverse engineering. You must not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or underlying ideas or algorithms of the Services, except to the limited extent permitted by Applicable Laws.

5.3 Examination integrity. During any examination sitting, you must comply with the Candidate Integrity Agreement presented before the exam. You must not copy, screenshot, record, or share any examination content by any means. You must not use external tools, AI assistants, or receive assistance from any person during a sitting. All activity during examination sittings is monitored and logged. Any breach of examination conduct rules constitutes misconduct and may result in disqualification, certificate revocation, or a permanent ban from future sittings. Full examination policies are available at trustcrypto.co.uk/exams/policies.

Article 6 - Responsibility for Your Use

6.1 Your responsibility. You are solely responsible for your use of the Services, for any decisions you make based on the content or tools we provide, and for ensuring that your use complies with Applicable Laws.

6.2 Customer Content. By submitting Customer Content to the Services, you represent and warrant that you have all rights, licences and permissions necessary to do so and to grant us the limited licence set out below.

6.3 Licence to Customer Content. You grant TrustCrypto a worldwide, non‑exclusive, royalty‑free licence to host, store, display and use your Customer Content solely for the purpose of operating and improving the Services.

Article 7 - Payments, Charges and Refunds

7.1 Fees. Where applicable, you agree to pay all fees and charges for any paid Services in accordance with the prices and billing terms presented to you at the time of purchase. Unless otherwise stated, all fees are exclusive of any applicable taxes.

7.2 Refund policy. Refund eligibility for certification purchases is determined by two conditions: (a) whether you have accessed any programme resources, and (b) whether the request is made within seven (7) days of purchase. If you have completed onboarding and accessed study materials, the candidate portal, or examination scheduling, no refund will be processed regardless of when the request is made. Full details are set out in our Refund Policy.

Article 8 - Cookies

8.1 Use of cookies. We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, analyse how the Services are used and improve performance. For more detail about the types of cookies we use and your choices, please refer to our Cookies section in the Privacy Policy.

8.2 Managing cookies. You can typically control or disable cookies through your browser settings. If you choose to disable cookies, some parts of the Services may not function as intended.

Article 9 - Certification, Examinations and Intellectual Property

9.1 Examination content. All examination questions, scenarios, marking criteria, and related materials are the intellectual property of TrustCrypto Institute. Examination content is strictly confidential and must not be reproduced, distributed, or disclosed in any form.

9.2 Results and appeals. Examination results are determined by our marking process and are final, subject to the appeals process described in our Exam Policies. We reserve the right to withhold, revoke, or annul any result or certificate where misconduct is established.

9.3 Public certificate registry. Upon successful assessment, your certificate ID, name, qualification, and issue date may be listed on our public certificate registry for third-party verification purposes. This is a core function of the certification programme.

9.4 Certificate revocation. We reserve the right to revoke any certificate at any time if we determine, at our sole discretion, that it was obtained through misconduct, fraud, or a material breach of these Terms or our Exam Policies.

Article 10 - Limitation of Liability

10.1 No liability for losses. To the fullest extent permitted by law, TrustCrypto and its Affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue or data, arising out of or in connection with your use of the Services.

Article 11 - Miscellaneous

11.1 Changes to these Terms. We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of the Services after any update constitutes your acceptance of the revised Terms.

11.2 Governing law. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, subject to any mandatory consumer protection rules in your country of residence.